Privacy Policy

1. Introduction
SA Body Analysis & Nutrition (“SABA,” “we,” “us,” or “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, booking an appointment, or engaging our services, you consent to the collection and handling of your information as described in this Policy.

2. What Information We Collect
Depending on how you interact with us, we may collect the following types of information:

Personal Information Name, email address, phone number, date of birth, and address.

Health and Body Composition Information InBody scan results (including body fat percentage, muscle mass, body water, and segmental data), nutrition consultation notes, dietary habits, exercise and activity levels, health goals, and any relevant health conditions you disclose to us (such as pregnancy, implanted medical devices, or other conditions relevant to your eligibility for scanning or nutrition services).

Health information is considered sensitive information under the Privacy Act and is afforded a higher level of protection. We only collect this information with your consent and where it is necessary to provide our services to you.

Payment Information Billing details processed through our third-party payment provider. We do not directly store full payment card details.

Booking and Communication Information Appointment history, booking preferences, and correspondence with our team via email, SMS, phone, or live chat.

Website Usage Information Information collected automatically through cookies and analytics tools, such as IP address, browser type, pages visited, and general usage patterns.

3. How We Collect Your Information
We collect personal information directly from you when you:

• Book an appointment through our online booking system
• Complete a body composition scan or nutrition consultation
• Communicate with us via email, phone, SMS, or live chat
• Complete forms on our website
• Engage with us through corporate or scanner hire arrangements

In limited circumstances, we may also receive information from third parties, such as a gym or organisation that has arranged a scanning event or hire, where you have consented to your information being shared with us for the purpose of providing our services.

4. How We Use Your Information
We use your personal and health information to:

• Provide body composition scanning and nutrition consultation services
• Prepare and deliver your personalised nutrition plan
• Manage bookings, rescheduling, and cancellations
• Process payments
• Communicate with you regarding your appointments and services
• Track your progress over time where you choose to have multiple scans or consultations
• Improve our services and website
• Comply with our legal and regulatory obligations

We do not use your health information for direct marketing purposes without your express consent.

5. Disclosure of Your Information
We do not sell or rent your personal information. We may disclose your information to:

• Our staff and contractors involved in delivering your service (e.g. your nutritionist or InBody analyst)
• Third-party service providers who support our business operations, such as our booking platform, payment processor, and email/SMS communication tools
• Government or regulatory bodies where required by law, or where you have requested your results be provided for a specific purpose (such as SAPOL or recruitment scanning requirements)
• A referring organisation, such as your employer or gym, only where you have provided explicit consent for this

We take reasonable steps to ensure any third party we share information with handles it securely and only for the purposes for which it was disclosed.

6. Data Storage and Security
Your information is stored securely using reputable third-party platforms, including our customer relationship management (CRM) and booking systems. We take reasonable technical and organisational measures to protect your personal and health information against unauthorised access, loss, misuse, or disclosure.

While we take security seriously, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

7. Data Retention
We retain your personal and health information for as long as necessary to provide our services to you and to comply with our legal, accounting, and regulatory obligations. Where information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

8. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below. We will respond to your request within a reasonable timeframe.

9. Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to improve user experience and gather general analytics about website usage. You can adjust your browser settings to disable cookies, though this may affect certain website functionality.

10. Children’s Privacy
Our services are not intended for individuals under the age of 18 without appropriate parental or guardian consent. We do not knowingly collect personal information from minors without such consent.

11. Complaints
If you have a concern about how we have handled your personal information, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page with an updated revision date.

13. Contact Us
If you have any questions about this Privacy Policy or wish to access, correct, or make a complaint about your personal information, please contact us at:

SA Body Analysis & Nutrition 57 Magill Road, Stepney, SA

support@sabodyanalysis.com.au